Redesigning Apple Music’s Queue to Give Users Predictable Playback Control
A product redesign case study where I identified gaps in Apple Music’s queue experience, validated them with users, and introduced features like Save Queue, Undo, and Manual vs Auto Queue to improve control, predictability, and user confidence.
PRODUCT Context
Apple Music (Concept Redesign)
(TIMELINE)
3 weeks
(challenges)
Apple Music’s queue behavior mixes manual and system-added songs with no clear hierarchy
Users accidentally lose carefully curated queues with no recovery mechanism
Autoplay decisions override user intent without clear visibility or control
Introducing new controls without breaking Apple’s minimal, system-native UI patterns
(SOLUTION)
Introduced Save Queue to preserve user-curated listening sessions instantly
Added Undo Last Action to prevent accidental queue loss during multitasking
Created a clear Manual vs Auto Queue mode to separate user intent from recommendations
Implemented a persistent Autoplay Off toggle to eliminate unexpected playback
(result)
4.32 / 5
Avg User Satisfaction
91%
Users Valued “Save Queue”
88%
Autoplay Issue Resolved
